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Frequently Asked Questions
Have questions about our research peptides? Browse our frequently asked questions to find answers related to products, orders, and technical support. If you still need assistance, I’m here to help.
1. Can we reship damaged vials?
If a researcher receives damaged vials, they must report the issue immediately upon delivery and provide clear photographic evidence of the damaged items as proof. Once the damage is verified, we will arrange for a reshipment of the affected vials.
2. What payment methods do you accept?
We accept multiple secure payment methods, including credit card, Zelle, ACH (Plaid), and cryptocurrency. Please note that credit card payments are only available for orders between $100 and $1,500.
3. Can I modify my order after placing it?
Yes, you can absolutely modify your order. Simply email us your requested changes at support@orionpeptides.org. Our team typically responds within 1–2 hours, and we will adjust your order accordingly.
4. Do you provide tracking information?
Yes, we provide tracking information once your order has been shipped. This allows researchers to monitor the real-time delivery status of their package.
5. What should I do if I receive the wrong product?
If you receive an incorrect product, please contact us immediately at support@orionpeptides.org and send clear pictures of the item received. After verification, we will either reship the correct products or issue a refund.
In most cases, we may request that the incorrect items be returned. If so, we will cover the return shipping costs to ensure a smooth resolution process.
6. Are your peptides for research use only?
Yes, all our products are sold strictly for research purposes only and are not intended for human consumption.
7. Do you ship discreetly?
Yes, all orders are shipped in discreet packaging to ensure privacy. The outer packaging does not reveal the contents or product details.
8. How long does shipping take?
Shipping typically takes 4 to 5 business days. However, in some cases, due to uncontrollable circumstances such as carrier delays or logistics issues, delivery may take longer than 5 days.
9. How will I know my order has been confirmed?
Once we receive your payment, we will process your order within 1 to 2 hours. After your order has been processed, you will receive an automated email confirming that your order has been successfully received and is being handled.
10. What if I don’t receive an order confirmation email?
If you have completed your payment but have not received an order confirmation email within a reasonable time, please contact us and send a screenshot of your transaction. Our finance team will verify the payment, and we will promptly process your order.
11. How fast do you respond to emails?
We typically respond to all emails within 1 to 2 hours.
12. Do you ship internationally?
Yes, we do offer international shipping.